Warranty and Return policy

WARRANTY TERMS AND CONDITION
• Started March 15, 2023, all batteries include a 2 year Manufacturer's Warranty only if the battery pack is installed by NexPower certified installer, 1 year for individual DIYer.

• Warranty is a guarantee against manufacturer defects, it does not cover user error, installation negligence, or operating negligence, repair service available.

• Any warranty claim require proof of evidence, this includes:

  1. High-resolution photos clearly showing all battery blades with copper busbars in view.
  2. High-resolution photos of the battery ECU connector, including all connector pins.
  3. Screenshots from any OBD2 app displaying error codes.

• Warranty item does not cover shipping and regulatory government fee

• Failure to address error codes or warning lights promptly—beyond a brief drive to ensure safe return home—will result in warranty voidance. Additionally, posting false statements, misleading images, videos or engaging in online harassment (trolling) will be subject to legal action to the fullest extent of the law, managed by our legal counsel at Novara Tesija Catenacci McDonald & Baas, PLLC.

• Corrosion at battery ECU causing battery imbalance might cause error code(s) and will not be covered by warranty. Repair service available.

• Jump starting, short circuiting, purposeful negligence, failed installation attempt and other abuse(s) will void warranty. Repair service available.

• Nexpower Energy, Inc. warranties are NOT transferable, no exception.

• Once a customer’s product has been warranted the replacement item only holds the warranty until the expiration from the original item purchase date. The warranty does not start over on the replacement/upgrade item.


PRODUCT RETURN POLICY

Due to the nature of our battery products, please carefully review the following return policy guidelines:

  1. Eligibility for Return:

    • Products must be in new and unused condition to qualify for a return.
    • Returns must be initiated within 30 days of the delivery date for a full refund, less the shipping fee.

  2. Restocking Fee:

    • Returns made after 30 days will be subject to a 15% restocking fee.

  3. Final Return Deadline:

    • Returns are not accepted after 90 days from the date of delivery.

  4. Refund Process:

    • Once the returned item has been received and inspected, the original purchase price (less the shipping fee) will be refunded within 3-5 business days.

  5. Chargeback Actions:

    • Chargeback actions initiated without returning the product will be subject to legal action to the fullest extent of the law. Such matters will be handled by our legal counsel at Novara Tesija Catenacci McDonald & Baas, PLLC.

We appreciate your understanding and compliance with these terms. If you have any questions or need further assistance, please do not hesitate to contact our support team at support@NexPowerEnergy.com

Nexpower Energy, Inc.
1550 Arrow Hwy, Ste A, La Verne, California, 91750, USA