THIS OFFER IS EXCLUSIVE TO EXISTING CUSTOMERS
Due to extreme financial hardship, we must strictly adhere to our warranty policy, For batteries purchased on or after March, 15 2023, the warranty coverage is as follows:
- Two years if installed by a NexPower-certified installer.
- One year for DIY self-installation.
For customers outside the warranty period, our Out-of-Warranty Replacement Program is available here.
Warranty Claim Process
To submit a warranty claim, please email support@NexPowerEnergy.com with the following:
- High-resolution photos clearly showing all battery blades with copper busbars in view.
- High-resolution photos of the battery ECU connector, including all connector pins.
- Screenshots from any OBD2 app displaying error codes.
Once approved, you can purchase the replacement program which cover the shipping fee and tariff. Essentially, you will receive a brand-new V3 sodium-ion battery pack from NexPower minus the shipping and government fee. This limited-time offer is our way of showing appreciation for your loyalty while ensuring our company's continued operation.
Additional Information
Our FAQ provides comprehensive insights based on real-world experience and data here
Thank you for your understanding and continued support.